Food Residues Valorization S.A.S. (hereinafter, "Food Residues", "we" or the "Data Controller"), owner of the commercial brand Precomposteras, a corporation duly constituted under the laws of the Republic of Colombia, identified with Tax ID (NIT) 901.858.972-5 and domiciled at Calle 3 Sur # 38-112, Interior 610, Medellín, Antioquia, Colombia (postal code 050021), makes available to Data Subjects this Personal Data Treatment Policy (hereinafter, the "Policy"), in compliance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations governing the processing of personal data in Colombia.
This Policy applies to personal information collected through the website www.precomposteras.com, the mobile application Precomposteras available for Android and iOS, and any other commercial channel operated by Food Residues under the Precomposteras brand.
We collect only the personal data strictly necessary to process orders, provide after-sales technical support, comply with tax obligations, and improve our products. The data we process is as follows:
When placing an order or quote request through the application or website, we collect:
For the technical operation of the application and improvement of the user experience, we store locally on the user's device (via localStorage):
This data remains on the user's device and is not automatically transmitted to our servers, except when the user confirms an order and explicitly requests its processing.
Precomposteras does not collect, access, or store any of the following data:
The personal data collected is processed for the following purposes:
We do not use the data for third-party advertising purposes, nor do we sell, share, or distribute it to advertisers or data brokers.
Food Residues shares personal data with third parties only when strictly necessary to fulfill the purposes described. The third parties with whom we share data are:
At the time of checkout, the minimum data required to process the payment (name, email, and amount) is transmitted to the gateway selected by the Data Subject: Wompi (Bancolombia S.A.), PayU Latam, PSE (ACH Colombia), Bre-B (Banco de la República), or PayPal. Each gateway applies its own privacy policy, which the Data Subject accepts upon selection.
For physical dispatch of equipment, we share the Data Subject's name, address, and phone with the contracted shipping company (Servientrega, Coordinadora, Envía, or similar).
In accordance with Colombian regulations, data associated with electronic invoicing is transmitted to the National Tax and Customs Directorate (DIAN) through the authorized electronic invoicing technology provider.
The application is hosted on internationally recognized hosting and cloud service providers (such as Google Cloud, Amazon Web Services, or similar). These providers act solely as Data Processors and are subject to strict contractual confidentiality and security agreements.
Under no circumstances do we transfer personal data outside Colombia for commercial purposes without the prior consent of the Data Subject, except when such transfer is necessary for the execution of the requested service (for example, international payment processing with PayPal).
Personal data associated with commercial transactions will be retained for a minimum period of ten (10) years from the Data Subject's last interaction with the company, in compliance with Colombian tax and commercial regulations (Tax Statute and Commerce Code). Data associated with equipment warranty will be retained for the entire warranty period and for five (5) additional years after its expiration.
Data stored locally on the user's device (preferences, cart, language) is retained only as long as the user keeps the application installed or does not manually clear browser data. The Data Subject can delete this data at any time by uninstalling the application or clearing stored data.
In accordance with Colombian Law 1581 of 2012, Data Subjects have the following rights:
The Data Subject or their legal successors may exercise the mentioned rights through the following procedure:
The request must contain at least:
Food Residues will respond to requests within the following maximum periods, counted from the day following the date of receipt:
When it is not possible to address the request within these terms, the Data Subject will be informed of the reasons for the delay and the date on which their request will be addressed, which in no case will exceed the maximum legal limits.
Food Residues has implemented reasonable technical, administrative, and human measures to protect personal data against loss, unauthorized access, misuse, modification, or destruction. These measures include:
Precomposteras is a commercial application aimed at businesses, restaurants, hotels, educational institutions, and adult consumers interested in precomposting equipment. It is not directed at minors and we do not knowingly collect personal data from individuals under 18 years of age.
If a parent or legal guardian detects that a minor has provided personal data through the application, they should contact us at [email protected] to proceed with the immediate deletion of the information.
The application uses browser or WebView localStorage to store user preferences (selected language, active cart). This technology is strictly functional and is not used for advertising profiling or cross-site behavior tracking.
We do not use third-party cookies, social media tracking pixels, or external analytics tools that individually identify the user.
Food Residues reserves the right to modify this Policy at any time, in accordance with regulatory, technological, or business developments. Any substantial change will be communicated to Data Subjects through visible notice in the application and/or the website www.precomposteras.com with reasonable notice prior to its entry into force.
The current version of this Policy will always be available at www.precomposteras.com/privacy-policy.html
If the Data Subject considers that their rights have not been adequately addressed by Food Residues, they may file a complaint with the competent Colombian authority:
This Policy is governed by the laws of the Republic of Colombia, in particular by Law 1581 of 2012, Decree 1377 of 2013, the Single External Circular of the Superintendence of Industry and Commerce, and other concordant regulations. Any controversy arising from its interpretation or application shall be submitted to the jurisdiction of the judges and courts of Medellín, Colombia.